Home / Shipping & Returns Policy

Shipping & Returns Policy

Shipping & Returns Policy

Effective Date: 01.08.2025
Website: https://vkcomfortable.com

At VK Comfortable, we value your satisfaction and want you to have a smooth shopping experience. This Shipping & Returns Policy explains how we handle deliveries, returns, and refunds. By placing an order on our website, you agree to the terms outlined below.

1. Shipping Policy

Processing Time

  • Orders are typically processed within 15–20 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Delivery Time

  • We ship using trusted carriers such as DHL.
  • Estimated delivery time is 15–20 business days, depending on your location.
  • Delivery times are estimates only. VK Comfortable is not responsible for delays caused by carriers, customs, weather conditions, or other factors beyond our control.

Shipping Costs

  • Shipping fees are calculated at checkout based on weight, destination, and shipping method selected.
  • Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

2. Returns & Exchanges

Eligibility for Returns

We accept returns under the following conditions:

  • Items must be unused, unworn, and in their original packaging.
  • Returns must be initiated within 7 days of delivery.
  • Proof of purchase (receipt or order confirmation) is required.

Certain items are non-returnable, including:

  • Gift cards, downloadable software, and digital products.
  • Personal care items, hygienic items, or custom-made/personalized products.

Return Process

  1. Contact us at info(@)vkcomfortable.com to request a return authorization.
  2. Once approved, ship the item(s) back to us at the provided return address.
  3. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

3. Refunds

  • Refunds will be issued once the returned item(s) have been received and inspected.
  • If approved, refunds will be processed to the original payment method within 15 business days.
  • Shipping costs are non-refundable (unless the return is due to our error).
  • If the item is not returned in its original condition, the buyer may be responsible for any loss in value.

4. Exchanges

If you wish to exchange an item, please contact us within 7 days of delivery. Exchanges are subject to product availability.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging. We will provide a replacement or refund at no additional cost to you.

6. Contact Us

For any questions about shipping, returns, or refunds, please contact us:

VK Comfortable
Website: https://vkcomfortable.com
Email: info(@)vkcomfortable.com